About Mark Boundy

Meet Mark Boundy

Mark Boundy photoBusiness builder, Sales leader, author, coach, consultant, teacher…Chief Clarity Officer…Mark Boundy has grown businesses in a variety of industries by virtue of his relentless focus on uncovering customer value and delivering high-value results.

While at W.L. Gore & Associates, Mark began weaving a focus on customer value into Miller Heiman’s complex selling methodologies .  This combination grew one of that company’s most competition-threatened products by twenty percent/year…every year…while increasing margins and profits.

Then, at Lucent Technologies.  Mark applied his customer-value approach; pivoting the world’s first carrier-class VoIP product away from a cost-saving to a platform for delivering applications which had never existed: virtual call centers, virtual office presence — even the first product roadmap for Unified Communications platforms, and being awarded a patent for a multimedia conferencing.

Switching to Commercial Finance, he ultimately found his way to GE Capital.  Instead of simply selling money–the ultimate commodity, Mark learned each customer’s businesses, in order to deliver unique value to each, with decidedly non-commodity pricing.  Mark’s client portfolio was in the top 5% in top-line revenue, while also in the top 5% for profitability.

mhg-logo-color-smallMark Boundy aligned with Miller Heiman to combine the world’s most successful sales methodologies with his value discipline for his clients.  Now, the Miller Heiman Group integrates an even more robust toolkit: assessments, SPIN, Coaching, Playbooks, Research…all powerful, but combining them with Mark’s customer-value-centric methodology gives Mark’s clients an added dimension…one that they…and their customers …value.

Business Acumen: The Overlooked Sales Tool

In the new world of “selling with perspective”, sellers need a foundation of business acumen to help the customer envision how they will be successful. The catch with perspective selling: your perspective means nothing to a customer until they...
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The Power Behind Sales Greatness

want to cap off this series of posts by articulating the force that powers sales greatness: value focus. It enriches our entire model of sales performance — adding an entire third dimension. The “motive force” behind everything sales professionals do is...
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From Formal Sales Process to Dynamic

From prior posts, you’ve probably learned to value dynamic sales process, but would like more information on how to implement one. To review, here are the differences between the two, reproduced — courtesy of CSO Insights. Let’s explore the differences....
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What World-Class Looks…And Acts Like

This article is part two in a series about achieving world-class results.  In my last post, I shared definitions of sales process rigor and quality of customer relationship, plus CSO Insights’ conclusions about sales results associated with different levels...
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How Sellers Can Make Themselves Indispensible.

In case you didn’t notice the new selling environment or missed reading about it in hundreds of articles, blog posts, and research reports, selling has changed: Customers Self-inform, and many make simple buying decisions over the Internet. Even customers making...
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What Does World-Class Sales Performance Look Like?

The research into sales performance is pretty clear: there are some sales organizations who significantly outperform the average on critical metrics like sales growth, account retention, forecast accuracy, quota attainment, opportunity growth and account growth....
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Reach out to Mark Boundy


A Miller Heiman Group Partner

Contact Mark directly at
602.374.3020 office
602.445.9345 facsimile
602.549.8114 mobile


Email Mark Boundy

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